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TERMS AND CONDITIONS
Please read the terms and conditions carefully before using perlasur.es (the "Website"). By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system's capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
Shipping conditions
Depending on the item(s) you purchase on perlasur.es different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your order. Shipping costs are based on the shipping method of choice. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
We ship to all countries of the EU. Please send us an e-mail to perlasur@perlasur.es in order to settle the most suitable shipping conditions.
Shipment will be made from Monday to Thursday, so purchases from 18:00pm on Thurdsday will be sent on the next Monday.We compromise to ship as soon as possible after the purchase its made or its payment.
Some of our items (such as Japanese coral), need an special permit to be commercialized, so an extra time of preparation and shipping is required.
Product inspection
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
Our return policy
Articles are accepted for return if returned in unworn, with its label, saleable condition within 7 days from the delivery date as shown on the packing slip in case it does not fill desired expectations or there is some flaw in the product on the first 7 days.
Refunds will be processed in the form of the original payment within maximum 30 days of receipt of returned merchandise. Shipment costs will be deducted from the original cost.
Customized and modified pieces are considered final sale and can not be returned or exchanged.
Items which we do not recognise belonging to our company are not eligible for return or refund.
A proof of purchase is needed for return or refund of an item.
Remember to retain the receipt from the courier as proof of postage.
We can provide our products with a guaranteed certificate of origin/authenticity upon request prior to the purchase.
Availability & Offer Validity
We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will of course be refunded.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur.
We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
Product Image
The product image is not contractual. The colors can have different tones in different computer screens or printer prints, and the image can always vary slightly from reality.
Fraud Screening
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.
Payment methods
We accept the following payment methods:
TT (T. Transfer)
VISA
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
Credit Card Verification Number
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
Payment Processing
When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.
Currency
All prices displayed on www.perlasur.es are quoted in the currency that refers to the country which is selected by our IP Geo-location feature. If you want to change the country selection, please use the country selector link in the top of the web page. Your delivery address will decide which currency you will be charged in. Please note that changing the country of delivery may have an influence on the price and the shipping costs.
You may pay in any of the currencies listed below:
EU (€)
General Contracting terms and Use of Catalog
For any enquiry, you can contact with Perlasur S.L. on the e-mail: tienda@perlasur.es or by phone at +34. 957 27 15 10
Our phone customer service timetable is from 10:00am to 15:00 pm - 18:00 to 20:00 pm Monday to Friday, and Saturday from 11:00 to 14:00 pm.
The present Terms and Conditions of contract and use purpose is to regulate the display of information supplied in Perlasur, SL online shop, as all the commercial transactions between Perlasur S.L. and the web domain users. Therefore, web surfing as purchasing any item in our online shop,the user accepts without reserve,of every single and all conditions in these General contracting terms and Use text. Perlasur S.L. will be able to change at any moment and without previous advise, to change this contract & use general conditions, and to any particular conditions that may be in force, if applicable, The modifications would be published on the website with the aim of informing the users, and there is a record of the date of such modifications.
Information supplied on the website
Perlasur S.L. reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) displayed on www.perlasur.es at a moments notice. We do quite the efforts to offer the information contained in the website of veracious form and without misprints. In the event that occurred at some point a mistake of this kind at all times outside the control of www.perlasur.es , we would proceed immediately to its correction. If there is a typographical error in any of the prices shown and some you have taken the decision to purchase based on that error, we will communicate the customer the incumbent error and the customer will have the right to revoke the referred purchase without cost. In the same way, it is possible that the contents of the website could show, in occasions, provisional information about some services.
In case that information provided does not correspond to the characteristics of a product the customer is entitled to cancel the purchase without cost.
All contractual information available on www.perlasur.es is displayed in Spanish and English and the communication with customers and users ,as the contract agreement, will be made in these two languages.